Returns
Returns and cancellation.
You can cancel a standard order within 14 days, and you can return an unworn piece within 14 days of receiving it. We always put right a faulty item. If a piece is personalised, we will tell you before you confirm whether a change-of-mind return still applies.
Your 14-day cancellation right
If you are a consumer who ordered at a distance (including by email), you usually have 14 days to change your mind. The 14 days run from the day after you receive the piece. This is your right under the Consumer Contracts Regulations 2013. You do not have to give a reason.
To cancel, email hello@wonkygobs.com within that period, with your name, the piece, and the date you ordered or received it. You may use the form below, but you do not have to.
Model cancellation form
To: WONKY GOBS™, Dare to Accept Limited, 128 City Road, London EC1V 2NX, United Kingdom, hello@wonkygobs.com
I hereby give notice that I cancel my contract of sale for the following goods: [piece name].
Ordered on: [date] Received on: [date]
Name: [your name]
Address: [your address]
Date: [date]
Returning an unworn piece
We also accept a return within 14 days of delivery if the piece is unworn, unaltered and in the condition in which it was sent, ideally in its original packaging. Please email us first so we can tell you where to send it. This sits alongside your legal cancellation right, it does not replace it.
Personalised pieces
UK law allows a change-of-mind cancellation right not to apply to goods made to your specifications or clearly personalised. Some WONKY GOBS™ pieces may later be offered with personalisation (for example a dedication, or a fit made to your measurements). If a piece is personalised, we may be unable to accept a change-of-mind return. We will tell you clearly in the quotation, before you confirm, if that exception applies to your order.
Until we say otherwise in a quotation, treat a standard pre-order as cancellable under the 14-day rules above.
Faulty items
If a piece is faulty, not as described, or not fit for purpose, please email us as soon as you can, with photographs if you have them. We will repair it, replace it, or refund you, in line with your rights under the Consumer Rights Act 2015. Those rights are not affected by the 14-day change-of-mind rules, and they are not lost if a piece was personalised.
How to send a piece back
Email us first. We will give you the return address and any reference to include. Please use a tracked service and keep the proof of postage. You should send the piece back without undue delay, and in any event within 14 days of telling us that you are cancelling or returning it.
If you are changing your mind, you normally pay the cost of sending the piece back, unless we have agreed otherwise in writing. If the piece is faulty or not as described, we will cover the reasonable cost of the return.
Refunds
Once we have the piece back (or you have given us evidence that it has been sent), we will refund you within 14 days, using the same payment method you used, unless we have agreed another way. We may reduce a change-of-mind refund if the piece has been worn or handled beyond what was needed to check it, in the same way you would in a shop.
A delivery charge that you paid to us is refunded with a cancellation, except for any extra cost you chose for a more expensive delivery option than our standard one.
Questions
Write to hello@wonkygobs.com, or to Dare to Accept Limited, 128 City Road, London EC1V 2NX, United Kingdom.
Last updated: 12 November 2026.